Has your item broken within your warranty period and would you like us to repair it as quickly as possible? That is possible! We offer a service that ensures your cat will never be left without a litter box. This is very pleasant for the cat but also for the owner. Follow the steps below to make this as smooth as possible.

1. Prepare your service request.
   The following things are necessary to process the request;
   - clear description of the problem;
   - a photo or video of the problem;
   - an invoice or order overview with purchase date visible.
   
   
2. Please contact us.
   This can be done via the Petlux WhatsApp service center via +316 2605 2222.
   Communication is done through text and photo/video material. Unfortunately, calling is not possible and sometimes not convenient at all. We can send photos via chat and offer you help via video.
   
   
3. Determine problem.
   Once all information has been received, we will diagnose the problem for you. After this the next decision will be made.
   - The item can be reset/created remotely and does not need to be sent. or;
   - The item cannot be reset/created remotely, we will send you a new item.
   
   
4. Solution.
   If the item cannot be made remotely, we will send you a new one. If necessary, this shipment will contain a manual on how to replace the part or device and you will receive a return label to return the old item. This can easily be done by reusing the old box.